A few thoughts on the TSB fiasco

A few thoughts on the TSB fiasco

by | | Customer Service

The past few days have been torrid for TSB with customers, myself included, left frustrated and angry over a botched IT migration. Mixed messages about online availability have not helped the situation either. Thousands have been taking to social media to vent their...
Possible Sainsbury’s & Asda merger

Possible Sainsbury’s & Asda merger

by | | Negotiation

Interesting times lie ahead in the UK Grocery market with the revelation this weekend that Sainsbury’s and Asda are in advanced talks over a possible merger. This would make the combined group a retail giant, taking £1 of every £3 spent on groceries in the UK...
Ten ways to negotiate the deal you want

Ten ways to negotiate the deal you want

by | | Negotiation

90% of successful negotiation is down to preparation. Effective negotiators go to great lengths to plan the questions they will ask and the assumptions they will pressure test in order to get a totally clear picture of the current situation. Set your ‘walk away’ point...
Successfully planning the negotiation: a checklist

Successfully planning the negotiation: a checklist

by | | Negotiation

Negotiation position • What do we want to achieve? • How will we open the negotiation? • How might they respond? • What will their reaction actually mean? Climate • What is the appropriate behaviour and strategy to adopt? • What is our long-term business strategy and...